Quality Assurance Policy
SMAM provide the best quality in products and services for the satisfaction of our Customers worldwide, at every stage of the product life cycle, with the right expertise and commitment of all our employees.
The approach that the whole organization follows is to meet the communicated and implicit needs of the External Customer (the Market), the Internal Customer, the laws and regulatory standards that represent the state of the art in the medical device industry, always integrated with the concept of process and product risk management.
Due to the good relationship with all stakeholders, our focus has been on a management approach that is not limited to the timely resolution of events.
The main incorporated factors of the Basic Quality Assurance Policy involve:
- Customer satisfaction and respect
- Product Quality
- Compliance with legal and regulatory requirements
- Competence, reliability, courtesy
- Fair pricing
- Respect for the safety, health and rights of stakeholders